hitcounter Lowongan Kerja Software Support di PT HASHMICRO SOLUSI INDONESIA - Web Karir Dan Lowongan Kerja

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Lowongan Kerja Software Support di PT HASHMICRO SOLUSI INDONESIA

Bagi anda yang sedang mencari Lowongan Kerja Software Support di PT HASHMICRO SOLUSI INDONESIA Web Karir Dan Lowongan Kerja kali ini akan menyampaikan tentang Lowongan Kerja Software Support di PT HASHMICRO SOLUSI INDONESIA seperti dibawah ini:

Persyaratan:
  • Degree in Information Technology or Computer Sciences or Engineering
  • More than 2 years experience in a software support or development/QA role is advantageous.
  • Demonstrated basic programming skills with commercial experience is highly desirable
  • Demonstrated SQL and some PSQL programming skills is highly desirable
  • Demonstrated Visual Studio Development ( VB / C# ...etc ) skills is desirable
  • Demonstrated Web Development ( java script / HTML / HTML5 / PHP ...etc ) skills is desirable
  • Good formal documentation skills is highly desirable
  • Demonstrated investigative and problem solving skills is highly desirable
  • Thorough understanding and ability to use Microsoft Office suite is highly desirable
  • Experience in Accounting Systems and retail POS systems would be highly desirable
  • Knowledge and ability to troubleshoot Windows operating systems (Win98 – 2003 server)
  • Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
  • Understanding of TCP/IP networks and security systems
  • Understanding of LAN and WAN communication and configurations.
Deskripsi Pekerjaan:
  • Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
  • Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
  • Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
  • Determine, review criticality and prioritize resolution of issues.
  • Resolve cases and support Lead Software Support Analysts.
  • Engage in Knowledge Management process by creating and using materials.
  • Guide clients to use self-help resources.
  • Offer direct customer service and technical support to user through phone, email and in-person.
  • Support clients to answer queries, locate information and review technical requirements.
  • Record customer change requests and technical requirements.
  • Record issues and solutions to troubleshoot guides.
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